Refund and Returns Policy - Have a Great Gift

Overview

At HaveAGreatGift.com, we strive to provide you with the best shopping experience possible. If for any reason you are not satisfied with your purchase, we offer a refund policy subject to the following conditions:

Requirements to be eligible for a refund

a) You must request a refund within 5 business days after receiving the product.
b) The product must be in its original condition, unused, unwashed and with labels intact.
c) You must present the original proof of purchase.

Products not eligible for refund

Refund requests will not be accepted for the following products:
a) Products on sale or on clearance.
b) Personalized or made-to-measure products.
c) Personal hygiene products, such as underwear or swimsuits (for health and hygiene reasons)

Refund request process

a) To request a refund, please contact our customer service info@haveagreatgift.com.
b) Provide your order information and the reason for your refund request.
c) Our team will review your request and provide you with additional instructions for the return process.

Product return

a) You must return the product to our address indicated in the instructions provided by our customer service team.
b) You will be responsible for the shipping costs associated with returning the product, unless otherwise agreed.

Return processing

a) Once we receive the returned product and its condition has been verified, we will process the refund.
b) Refund will be made using the same payment method used for the original purchase, unless otherwise agreed.
c) Please note that the deadlines for the refund to be reflected in your account may vary depending on the payment method and the financial institution.

Expectations and limitations

a) We reserve the right to reject a refund request if it does not meet the requirements mentioned above.
b) We are not responsible for returned products that are lost or damaged during shipping.

Product changes

If you wish to exchange a product for another of equal or greater value, please contact our customer service and we will be happy to assist you with the exchange process, subject to availability.

Please note that this refund policy is in addition to your legal rights. If you have any questions or concerns related to our refund process, please do not hesitate to contact us.

Effective date: 1st March 2023.